Cancellation & Refund

Order Cancellations

• You may cancel your order within 6 hours of placing it.

• Once the order has been dispatched from our hub, cancellation is no longer possible.

• For any queries, please contact us at getseango@gmail.com.

Cancellation Before Shipping

• If you cancel before your order ships, we will refund the amount after deducting a 5% transaction charge.

• If your order has been processed into shipping, a 10% processing fee will be deducted, along with any applicable shipment fee already paid by SEANGO.

Cancellation After Shipping

• If the order is canceled after dispatch, the refund will be processed after deducting forward and return shipping charges.

Replacements & Damaged Products

• Products are eligible for replacement only if found defective or damaged.

• Please inspect your order upon delivery and contact us immediately if the product is damaged, defective, or the wrong item, so we can make it right.

Refunds

• Only defective or damaged products can be returned, and must be requested within 4 working days from delivery.

• Refunds will be processed through the original payment method within 15 working days.

• Items purchased on SALE are non-refundable.